Mediverse

At Mediverse, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, and professional credentials when you register or contact us.
Practice Information: Practice name, address, registration numbers, and business details.
Usage Data: Information about how you interact with our platform, including features used and preferences.
Communications: Records of correspondence when you contact our support team.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process registrations, transactions, and service requests
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Communicate about products, services, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Comply with legal obligations

3. POPIA Compliance

We are committed to complying with the Protection of Personal Information Act (POPIA) of South Africa. This means:

We only collect information that is necessary for our services
We process your information lawfully and in a reasonable manner
We take appropriate security measures to protect your information
We only retain your information for as long as necessary
You have the right to access, correct, and delete your personal information

4. Healthcare Data Protection

Given the healthcare nature of our services, we implement additional safeguards:

End-to-end encryption for sensitive data transmission
Access controls and audit logging
Regular security assessments and penetration testing
Staff training on data protection and confidentiality
Incident response procedures for potential breaches

5. Information Sharing

We do not sell your personal information. We may share information:

With service providers who assist in our operations
With professional advisors (lawyers, accountants, auditors)
In response to legal process or government requests
To protect the rights, property, and safety of Mediverse and others
In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure, access-controlled data centers
Regular security audits and vulnerability assessments
Employee training and confidentiality agreements

7. Your Rights

Under POPIA, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Object to processing of your information
Lodge a complaint with the Information Regulator

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@mediverse.co.za
Address: Johannesburg, South Africa
Information Officer: Available upon request